Why it is necessary to register on the website?
Registration with the subsequent transferring of refundable deposit will allow you to purchase vehicles at closed auctions with help of our licensed company.
Registration is required to obtain full access to all sections of the site to access personal account and other options closed to unregistered users.
Why do you use my personal information entered at registration?
All personal data received from our customers is only for cash transactions and customer paperwork when sending the purchased vehicles from the port in the United States. All personal data is stored on a secure server and the information can not be passed, or used for purposes other than those stated above.
Which documents do I need to register?
When you register, you will not need to provide any documents to prove identity.
Only after the purchase of machinery, you will need to download a copy of your passport or other document proving your identity.
What if I have not received confirmation of your registration by e-mail?
Typically, a letter of confirmation of registration comes within 5 minutes after registering. If it does not come, most likely you have made a mistake entering your email address.
To resolve this problem, contact our support department with a request to verify your registration data. If you do not want to wait, you can try registering again, paying attention to the correct spelling of your email address.
What is a Bidding Limit?
Your Bidding Limit is the maximum you're able to bid at any given time. It also dictates how many vehicle auctions you can bid on at a time. Your Bidding Limit is determined by your security deposit. Add deposit.
Why make a deposit?
If you want to buy a car or other vehicles through Caromoto, you will need to pay 100% of a refundable deposit. Without a deposit we cannot provide you with a full range of services for the purchase and shipping.
Deposit guarantees payment of purchased vehicles and will be added to your balance at the time of purchase. Make a deposit.
What is the amount of a deposit when buying a vehicle?
When buying a vehicle (car, cycle, etc.), the deposit is 10% of the value of the vehicle in the auction, ie from your maximum bid at auction.
If you intend to buy a vehicle at a fixed price, the deposit is 10% of that price.
How can I make a deposit?
There are three ways to make a deposit:
* Credit / Debit cards,
* Wire transfer.
To select any of the three variants of the deposit, go to your account, in the Payment
Can I buy more than one vehicle if I made only one minimum deposit of $500?
After transferring a minimum deposit of $500 you can buy only one vehicle.
If you'd like to bid on more than one car at a time, you'll need to pay an additional $500 (minimum) refundable security deposit for each vehicle you'd like to bid on.
How do I obtain refund of the deposit?
Refund of the deposit is provided if the following:
* the client did not use the services of the company,
* client did not place bids on a vehicle at the time of the request to return the deposit,
* the client has no outstanding balance.
In case of vehicles that have already been purchased, the deposit is held until full payment according to invoice.
Subject to the above conditions, a refund can be ordered through your personal account Customer Balance section, or by writing an email requesting the refund to our email address.
Deposit is returned in the same manner and to the same bank account from which it has been obtained.
I transferred a deposit, however it is showing a lower amount, why?
Any financial institution "Bank" during a money transfer transaction imposes a fee for this operation.
The amount of fee can be different for different banks, so you need to consider the fee when making a bank transfer (deposit).
After transferring funds to the account of CAROMOTO, our bank also charges fee for placement of funds (about $10). Consequently the amount credited to the customer's balance may be slightly less than the amount which client transferred.
Holding fees when refunding a deposit?
All deposits made to the account of CAROMOTO are 100% refundable.
CAROMOTO does not hold any fees for return of deposit. Refunds will be the same amount that was paid to the company's bank account.
Keep in mind that banks may charge a fee for transferring funds, thus you can get back less than the original deposit amount.
I won the auction but refused to pay for the car I bought.
In case a customer does not pay the full amount within 7 business days, the deposit will be kept to cover the cost of the purchase of the vehicle for resale.
On which auctions can bids be placed?
Our company has official dealer registration on these auctions:
MANHEIM, COPART, ADESA, IAA, NPA, IRONPLANET, MACHINERYTRADE
You can also buy through our company any vehicles on sites CARS, AUTOTRADER, as well as on dealer sites.
In agreement with the client, we can purchase any equipment from any source or from a private individual in the United States.
How can I know the amount of the auction fees?
Each auction charges a fee from the seller and the buyer, the average auction fee depends on the value of the car and is about $200 to $500.
Auctions also may charge additional fees for placing bids via the internet from $50 to $75 and may charge additional taxes and charges.
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What is the advantage of purchasing a vehicle at auction?
The purchase of vehicles at dealer's auction is a guaranteed way of purchasing vehicles. The auction system is constructed in such a way as to facilitate and accelerate the process of buying and paperwork for purchased vehicles. The whole process of buying a car at auction is fully explained and is subject to certain rules.
Auction always inspects equipment and is responsible in case of serious discrepancies as claimed.
Buying vehicles from auctions allows to protect you from many unpleasant moments that often arise when buying it from hands.
Can I return a vehicle to the auction after the purchase?
Once the vehicle is sold and bidding is finished it is not possible to return it to the auction except in one case: if after buying the customer has ordered a PSI (Post Sale Inspection) and as a result of this inspection discovers serious flaws. In this case, according to the rules of the auction, vehicles can be returned to the auction.
What is PSI and should I order one after buying a car at auction Manheim?
PSI (Post Sale Inspection) is an inspection of the vehicle after the sale. It can be ordered at the auction on the day of purchase to check for possible damages or flaws to the vehicle, which were not observed in the pre-inspection of the car.
The auctions will provide you a list of damages detected during PSI which can be repaired at auction or you can return the vehicle to the auction. Auctions give a 7 -14 day warranty for PSI inspection.
The average price of a PSI inspection ranges from $70 to $180. If the vehicle has been already checked, auctions usually do not send the PSI details to a dealer. The auction contacts the dealer only in case of damage detection during PSI.
What does the term AS-IS mean during the sale of vehicles at the auction?
AS-IS is designated (as is) meaning that the vehicle sold at auction is in the same condition in which it is discovered at the auction, and no further claims of its condition are warranted.
Is it possible that the actual condition of the car does not match the condition which is specified in the CR assessment?
Yes it can happen, but very rarely. First of all, people working in the auctions are suibject to human errors. They may miss some defects. To avoid such errors it is recommended that you use a control system AUTOCHECK and post sale inspection PSI (Post Sale Inspection).
Can I buy a vehicle, if it does not have a registration certificate (TITLE)?
Yes you can.
Please note that in the absence of registration of the vehicle, we can pick it up and transport it to the port of shipment. Vehicle will be stored in the port until it has received registration from the auction. According to the auction rules, the auction has 45 days to send registration to the buyer.
During this time, the vehicle will not be able to pass through customs and will be kept at the port. This may affect the delivery date.
Can I make a detailed inspection prior buying a vehicle?
There are companies which can make a detailed independent inspection of the vehicles for a fixed fee ($129-$139).
A sample report can be seen here
To order this service, you can contact our staff by email.
How to place a bid?
You need to specify a maximum amount of U.S. dollars you are willing to pay for this lot. Bid must be equal to $100.
You can edit and check the status of your bids in your personal account, Bids section
Bids will not be accepted less than 1 hour before the start of the auction.
If you want to buy a vehicle which you found outside of the auction, then you will need to use a special form, ORDER section.
You must specify the name of the vehicle, Year, Mileage, VIN number, a link to the resource where the vehicle is located, and the maximum amount you are willing to pay for the vehicle selected.
Employees will contact the seller as soon as possible and they will inform you about the possibility of buying your vehicle.
In fact, for us it doesn't matter where you buy your car, the main thing is that the vehicle has all the necessary documents and is not under security interest or is stolen.
How do I bid during the auction?
All bets are placed prior to the auction bidding.
You can change your bid, see BIDS no later than 1 hour before the start of trading.
You can not increase the bid during the auction.
How to know the result of my bids?
Immediately after the bidding at the auction, you can check the result of bids in your account, see BIDS, you will also receive an email about the outcome of your bid.
How do I cancel a bid placed at the auction?
Go to your personal account, Bids section, and use the button “cancel bids”.
Bids can only be canceled prior to the auction.
Look carefully at the start of bidding on the auction, if bidding on vehicles is finished, bids can not be canceled.
How many bids can I make when buying a vehicle?
You can make any number of bids until the moment it is won.
Place bids on the basis of actual cost of the vehicle.
CAROMOTO Company reserves the right to not place a bid on the vehicle, if the company thinks it is underestimated.
Can I place a bid on a car without photos and CR?
You can bid on any vehicle which is for sale.
Please note that the purchase of the vehicle without photos and description of the state is risky, as the car may be in poor condition and sold AS-IS. After purchasing the vehicle it is impossible to return it to the auction.
When does the bidding start at auctions?
Most auctions start trading at EST - Eastern Standard Time UTC - 5 hours, this time is in New York.
It also starts in the following time zones:
CST - Central Standard Time UTC - 6 hours
MST - Mountain Standard Time UTC - 7 hours
PST - Pacific Standard Time UTC - 8 hours
How can I find out before trading how much the vehicle will cost?
Use the link to Auction Statistics section on the main page of our website for information on cars sold at auction MANHEIM over the past few months.
You can choose year, make, model, modification, vehicle mileage and get information for how much the cars were sold at this auction. Based on that information, you can find out the approximate price of the car at the end of the auction.
What fees are included in the price of the purchased vehicle at auction?
If the vehicle is bought at an auction, you must pay the final price at the auction, an auction fee, dealer fee of CAROMOTO $195, U.S. shipping cost, shipping cost by sea, postage of documents by mail and others costs if they have been made.
When you purchase vehicles outside the auction, the auction fee is not charged.
When buying construction equipment and special machinery, CAROMOTO’s fee will be $295 plus U.S. postage which may be more expensive due to the size of the equipment.
How can I pay for the purchased vehicle?
When placing bids in the auction all vehicles are being purchased by CAROMOTO which has a dealer license. Afterwards, the vehicle is sold to the customer according to the invoice.
You can only purchase a vehicle by making a bank transfer to a bank account of the CAROMOTO company, payment is made in U.S. dollars.
Payment will be made based on the invoice which is sent to the client immediately after buying the car. Your invoice can be downloaded from your personal account, Balance or My Cars section.
What is the timeframe for purchasing a vehicle at the auction?
Payment for purchased vehicles should be in the account of CAROMOTO within 2 (two) business days after the auction has ended according to local time (Eastern Time).
For example, if you bought vehicles on Monday the 10th, payment must be received in our account by the end of Wednesday, the 12th.
In cases of not making the payment to the CAROMOTO company, you will be charged $25 for each day of delay after the third business day from the date of purchase.
How do I know that my bank transfer went to your checking account?
In a personal account in the Balance section you can view all the transactions made between a client and CAROMOTO.
When making a money transfer you will be sent notifications by email.
If your payment has not been shown on your balance, please send us a copy of the bank transfer for verification to our email address (firstname.lastname@example.org).
Can I make a payment to the auction directly?
Our company is a licensed dealer in the U.S., so all the equipment is purchased by our company.
Payment for the purchased vehicle is made to auctions by our company, so we need to get payment from you for the purchase of vehicles.
If the vehicle is not purchased at auction, do I have to pay any fees?
If your bid is not succesful, you will not have to pay anything.
You can continue to place bids until your bid wins.
What information should be specified when sending a bank transfer?
When making a bank transfer, you must specify the number of the invoice, as well as the last 6 digits of VIN code of the purchased vehicle.
You also need to send us a copy of the bank transfer by email to (email@example.com).
It is necessary for a successful deposit to your balance.
I paid a full amount according to my invoice, but my balance shows less?
Very often, international transfers go through intermediate banks which charge an additional fee for the transaction, which is deducted from the amount transferred.
Since we need to receive the full amount stated in the invoice, you have to specify that all bank charges must be paid by the sender.
How is the purchased vehicle delivered within the United States and by sea and who delivers it?
All purchased vehicles are transported within the U.S. only on transporter trucks.
Transportation is made by transport companies which are licensed and have many years of experience in the field of land transport.
All carriers of the equipment within the U.S. have cargo insurance. The carrier shall be directly responsible for damage caused during transportation.
Delivery of vehicles in the container by sea is made by major ocean carriers on container ships. Upon your request we can also send your vehicle not in the container, but inside of the ship's deck (Ro-Ro), if such method exists at direction.
For more information, see SHEEPING
Who is responsible for the vehicle during the shipping by sea?
The sea freight companies carrying containers bear limited liability for loss. To avoid problems arising in the event of loss we advise you to insure the transportation of your purchased vehicles.
The CAROMOTO company is not responsible for the car during transportation.
Can I pick up my purchased vehicles from the auction myself?
If the buyer is located outside the United States, then you can not pick up the purchased vehicle(s) from the auction yourself. Since all equipment when puchased is registered on CAROMOTO, we must be sure that the vehicles do not remain in the United States, and have departed for export.
Can I insure the vehicle at the time of delivery by sea?
You can insure the purchased vehicle on the maritime shipping at a rate of 1.1% of partial damage and 0.5% of the total loss of cargo. Insurance interest is charged on the total amount of the invoice.
Non-refundable amount of damage is $500.
For insurance purposes you need to immediately send a request after making a purchase to insure the vehicle, indicating the VIN number and rate at which you want to make insurance.
How can I find out where my vehicle is during delivery?
In your personal account in My Cars section you can get information on the stages of the delivery of your vehicle.
There is also information about the carrier by sea, the container number and the estimated date of arrival of containers at the port of destination.
Knowing the number of the container, you can use this site to track the exact location of the container. http://www.searates.com/container/tracking/
Can I use the purchased vehicles in the United States?
If you are going to leave the purchased vehicle in the United States, we can sell it to you only if you have a dealer’s license.
Otherwise, all vehicles must be exported.
How long will it take to deliver the car?
Shipping within U.S.: depends on the distance between port and auction, density of traffic, and the condition of the purchased vehicle. Damaged vehicles can affect both the price of delivery and time of delivery.
Shipment of vehicles at the port ranges from 2 to 10 days.
Delivery by sea: depends on the direction, on the number of equipment and on timetables of ships.
According to major destinations in Europe the delivery is about 15-20 days. Once the vehicle is loaded in the container, you will be able to track the time of delivery to the port of destination, using the number of the container.
How and where to get my vehicle after its arrival at the destination port?
Once purchased your vehicle will be loaded in a container and provided with all necessary documents. We will notify you by e-mail with contact details of the agent at the port of destination, who will receive your container and register it.
Also, you can find information about the company's agents in major ports in the Documents section.
What should I do if my vehicle arrives with additional damages?
All vehicles are photographed and described before loading in the container at the port of departure.
In case of finding other minor damages not listed in the inventory during the loading of the car you will need to contact the agent who met and unloaded your car with the request to compensate for the damages caused.
If the car was severely damaged, you should contact the staff of the company CAROMOTO for further instructions on the insurance case.
Do I have to pay additional fees at the port of destination?
Company agents are autonomous entities with their own quotation on registration of vehicles during unloading of the container.
Companiy agents fees may vary in different ports.
You need to find out the cost yourself using the contact information that we will provide for you.
Which countries can you send the purchased goods to?
We can send the purchased vehicles anywhere in the world.
Use the calculator to find out the country and its cost.
If your country is not listed, you can request a quote by e-mail from our company's employees.
How is shipping by sea done?
There are two basic ways to deliver machinery:
Delivery in a standard 40-feet container, usually 3 cars can be loaded.
Ro-Ro (Roll on, Roll off) on internal decks of ships.
For more information about delivery visit the HOW TO BUY section
From which ports in the United States you are sending the purchased goods?
All vehicles and other equipment purchased are sent by two main ports:
* New Jersey on the East coast of the U.S.
* Los Angeles on the West Coast.
Which documents will I receive by mail after sending the purchased vehicle by sea?
When sending vehicles purchased by sea the following documents are issued: Title, Bill of Sale, Bill of Lading.
All documents above will be sent to you by courier as soon as equipment passes customs at the port of departure in the United States.
A copy of the bill of lading can be downloaded in My Cars/Documents.
Which documents are required to send the vehicle by sea?
To send the purchased vehicle by sea, we must provide the following documents:
* Certificate of registration (TITLE)
* Sale and Purchase Agreement (Bill of Sale)
All of the above documents we give to an agent at the port of shipment. Then the agent books a space on a ship, issues the bill of lading and carries out the customs clearance.
Upon completion of customs clearance, we will send all the documents by express mail service.
When are the documents sent?
All documents are sent to the client once the customs are cleared in the U.S. port. We only send documents by courier service and provide you with a tracking number so that you can track the parcel yourself.
Normal delivery time ranges from 5 to 10 days, depending on the customer location.
Which documents are required to transfer ownership of the purchased vehicle to a company?
You need to provide your company's data and tell us your intentions by email (firstname.lastname@example.org):
The data provided will be stated in the Invoice and in the Bill of Lading.
What are the guarantees that I receive the exact car I bought?
All information about cars on the auctions is presented on our website - it is the official information.
To check the authenticity of the information on exhibiting cars you can use the VIN number of the car and the system CARFAX
Our company is officially registered on auctions and provides only official information about bidding and lots presented on the auctions in the United States.
How do I buy a car which I found on the internet, but it has not been presented on your website?
If you want to buy a vehicle, which you found yourself on the internet, then you can select ORDER
in your personal account to get a special application.
You must specify the name of the vehicle, year, mileage, VIN number, a link to the resource, where the vehicle is located and the amount you are willing to pay for the vehicle selected.
Employees of the company will contact the seller as soon as possible and will inform you about the possibility of buying the vehicle.
In fact, for us it does not matter where you buy a car, because the main thing for us is that a car has all the necessary documents, does not have a security interest and has not been stolen.
How can I make an additional inspection of a vehicle before buying?
There are independent companies that can make a detailed and professional vehicle inspection before buying it for fixed rates ($100-$500)
We use the services of http://www.carchex.com/.
You can download an example report by following the link
Inspections of the vehicle are made according to 155 points, with an additional test drive.
When you buy a vehicle outside the auction, this service is the most important.
Orders must be done at least 1 day prior to the date of purchase of the chosen vehicles.
To order this service you need to go to your personal account, under ORDER section select "Order paid inspection".
Or you can use this service by registering online http://www.carchex.com/